Account Manager Job Description

July 1, 2010 | By More

Account Manager Job Profile and Description:

An account manager is responsible for prospecting and expanding the customer base by understanding what the customer wants and by submitting offers. He negotiates and closes deals and has to submit reports along with his business strategies.

Duties and Responsibilities

  • He identifies accounts where revenues may be shrinking and formulates strategies to reach out to these accounts and retain the customers
  • He is actively involved in developing relationships with key users
  • He supervises a product marketing team to get customer feedback on product improvements
  • He has to coordinate with the sales team and marketing to find out ways to retain and increase customers
  • He needs to meet customer needs
  • He conducts strategic account reviews regularly to review service needs and usage trends
  • He makes business objectives by identifying products and pricing that meet customer needs
  • He conducts rate reviews or any dispute related to billing with strategic customers upon request
  • He needs to gather market information to create offers that will boost the company margins and will beat his competitors
  • He needs to indentify business trends, forecast demand and prepare the annual sales budget
  • He also has to monitor performance keeping the budget in mind and suggest measures to maintain profits

Skills and Specifications

  • Account managers must have good communication and negotiation skills
  • They must be able to work in a team and also motivate others
  • They should be confident and willing to work hard
  • They must have expertise in numbers
  • He must know the basic technical functions and must be proficient in computers

Education and Qualifications

Those interested in this field require a degree in commerce with respect to sales, accounts, bookkeeping, marketing, finance etc. An MBA degree will also be helpful for this line of work.

Category: Management Job Descriptions

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