Bank receptionist Job Description
Bank receptionist Job Profile and Description
A bank receptionist is the first point of contact for customers in a bank and that is why it is a very visible and significant position in a financial institution. Unlike other receptionist positions, a bank receptionist has to deal with a high stress level and has to be in regular personal client contact, making it a demanding career.
Duties and Responsibilities
- Bank receptionists are like a bridge between the clients and bank personnel
- They need to perform basic clerical duties, which is a combination of administrative work, and banking tasks
- They are also involved with customer service and must help customers with any queries
- The receptionist’s responsibilities also deal with supply management and file maintenance
- He or she may have to assist clients when accessing their safe deposit boxes
- If the receptionist knows more than one language, she may need to translate interactions for foreign clients
Skills and Specifications
- Bank receptionists need to have extremely good communication and interpersonal skills
- They must be cordial and sympathetic to the customer’s queries and requirements
- They are the first point of contact between the customer and the bank and thus must present a friendly and helpful picture
- They must have the basic knowledge of the various services and schemes so that they can direct the customer in the right direction
- Since it is a stressful job, they must be able to work under pressure
- They must be energetic and be able to handle criticism in a diplomatic way
- They should be organised, must be able to multitask and understand the importance of client confidentiality
Education and Qualifications
A bachelor’s degree preferably with a commerce background is required in this field and one may also go for an MBA in finance or sales. A bank receptionist must be computer literate and know the basic financial details.