Banking Service Officer Job Description

February 1, 2013 | By More

Banking Service Officer Job Profile and Description

A banking service officer is the one who greets customers when they come to a bank branch and tries to ascertain what they need by finding out their financial goals. Based on this, the banking service officer offers an array of financial products and services. If the customer has any queries, the banking service officer addresses them. The officer tries to resolve any problems that a customer may face and if unable to resolve them, he directs them to the correct person in the bank.

Banking Service Officer Duties and Responsibilities

The following are some of the duties and responsibilities that a banking service officer is expected to carry out:

  • Handle cash and check transactions
  • Answer customer queries
  • Understand customer needs and then offer them solutions, services or products based on those needs
  • Help customers open new accounts or apply for a loan or mortgage
  • Understand the banking products and services thoroughly, so that he can present them to the customer
  • Direct customers to relevant departments in the bank to help them resolve their problems
  • Present new products and services to customers and help them understand the benefits of the same
  • Do paperwork related to the customers and their requirements
  • Send the necessary paperwork to relevant departments

Banking Service Officer Skills and Specifications

A banking service officer requires certain skills in order to work efficiently in the banking environment. These skills include the following:

  • Should have outstanding communication and interpersonal skills
  • Have good telephone etiquette
  • Be computer savvy
  • Have a professional manner when dealing with customers
  • Should have thorough understanding on finance and the products and services that the bank offers
  • Should be friendly, sympathetic, approachable and understanding
  • Should be astute in understanding customer needs by talking to them
  • Should be able to handle money and cash transactions
  • Have good memory to remember details about the products and services
  • Be patient
  • Should be good at convincing customers
  • Should be a capable salesperson

Banking Service Officer Education and Qualifications

To work in the banking services department, a person would require the following qualifications:

  • A high school degree or equivalent is important
  • A Bachelor’s degree in finance, accounting or economics is preferable
  • An MBA in finance is extremely advantageous, though not necessary
  • Get on-the-job training
  • Know the latest banking regulations
  • Know all the changes taking place in different financial products and services

Banking Service Officer Salary

A banking service officer’s salary depends on his experience, the size of the bank, qualifications and geographical location. Typically, a banking service officer earns about $14.36 per hour.

Category: Banking Job Descriptions

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