Hospitality Job Profile and Description

Simply defined, hospitality is the generous act of providing kindness and care to those in need. Hospitality is also a term used to describe the relationship process between host and the guests. Thus the term is also used to refer to guest and/or visitor reception and entertainment. Front office attendants are individuals who attend to guests upon their arrival at the hotel. The attendants attend to the needs of the visitors and ensure their comfort.

Duties and Responsibilities

The front office attendant’s job duties and responsibilities include the following:

• Receiving accommodation reservations from visitors
• Taking the details of all arriving guests
• Allocating rooms to all guests
• Making travel arrangements for the guests
• Providing information to guests about the procedures, policies and facilities of the hotel
• Providing the guest with the necessary tourism information
• Making reservations on behalf of the guests for live entertainment, cinema and even sight seeing tours
• Handling all customer complaints and queries
• Taking messages for the visitors
• Issuing receipts to the guests
• Calculating the guest bills
• Making accommodation reservations for guests who may be relocating
• Coordinating the delivery of room service as well as the cleaning of visitors’ laundry
• Ensuring the safety and security of all guests
• Preparing hotel correspondence

Skills and Specifications

Front office attendant’s job skills and specifications include:

• Helpful, friendly and patient attitude
• Works well with people
• Excellent communication skills
• Excellent interpersonal skills
• Ability to accurately record information
• Great attention to detail

Education and Qualifications

To work as a front office attendant, a degree in tourism management is required.

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