Client Engagement Manager Job Description

September 8, 2011 | By More

Client Engagement Manager Job Description and Profile 

Client engagement manger deals with all the day to day activities pertaining to client management. His job is to provide consultation services for clients and ensure that all their queries and doubts are satisfactorily cleared. In a broad sense of speaking, the job of a client engagement manager is to ensure that clients of a company are happy with the services provided and they remain long time patrons of the company. He also makes sure that the clients are able to optimally use the services provided to them by the company. It is his job to ensure that clients buy more products of the company

Client engagement manager Duties and Responsibilities

  • Meeting clients to discuss their requirements
  • Strategy planning for increasing customer service
  • Ensure implementation of projects as per customer requirements
  • Work at providing enhanced facilities and services for existing clients
  • Work at increasing customer base and the volume of goods sold
  • Project planning and scheduling of various steps of project development so as to keep within the client deadlines
  • Coordinate employee strength and material resources available in the company as per project requirements
  • Training junior staff in client management
  • Compile details at every stage of project completion for review
  • Provide troubleshooting solutions or clients in times of need
  • Keep in regular touch with customers and keep them up to date
  • Leading a team of client management staff
  • Building excellent client relations for the growth of the company
  • Presenting reports in stockholders meets

Client engagement manager Education, Training and Qualifications 

A bachelor’s degree in business administration and management, computer science or sales and marketing is required. A strong knowledge about computer applications and software regarding project development and management is asked for. Master’s degree in business administration is the most preferred qualification. Experience of work for 8 to 10 years in ales and marketing sector or administration sector is required.

Client engagement manager Degrees, Courses & Certification 

The most preferred courses are Bachelor’s in Business Administration or a Master’s in Business administration. A vocational course in computer applications regarding business management is required.

Client engagement manager Skills and Specifications 

  • Excellent communication and writing skills
  • Strong knowledge about customer service
  • God management and leadership abilities
  • Ability to grasp the requirements of clients and implement them in the project
  • Ability to identify risk factors and suggest alternative solutions
  • Excellent troubleshooting skills

Client engagement managers Salary/Wage

The salary of a client engagement manager ranges between $75,000 and $150,000. However, certain top companies pay as much as $172,000 per annum.

Category: Management Job Descriptions

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