Communications Dispatcher Job Description

May 26, 2011 | By More

Communications Dispatcher Job Description and Profile

Under close supervision, the job of the Communications Dispatcher entails the operation of short-wave radio and other types of telecommunications equipment to receive and transmit as well as respond to emergency and other various calls for services, information and repairs by dispatching specific parties. He maintains and keeps records and operating logs and performs other related tasks as required. He may serve as a leader in the absence of the communications supervisors and creates appropriate decisions for his group.

Duties and Specifications

  • Receives requests, including 911 calls, for medical, sheriff and fire protection and emergency services.
  • Obtains and inputs important information, evaluates and prioritizes relevant calls and dispatches the right personnel and specific equipment.
  • Using a CAD or computer aided dispatch system, monitors and performs updates on ambulance, fire and sheriff unit area and status for the coordination of current emergency field operations
  • Serves as backup support and provides necessary information with the use of 2-way radio.
  • Requests additional help from related agencies whenever necessary.
  • Obtains computerized information on law enforcement from state, local and federal databases and information banks through electronic telecommunications terminal.
  • Types reports, logs, reference cards, procedure manuals, and pertinent documents.

Skills and Specifications

  • Ability to accept and relay important information received on usually stressful conditions.
  • Must speak on the telephone and radio in a clear and professional manner.
  • Be able to listen, speak and understand the English language.
  • Able to respond calmly and quickly to telephone calls and make appropriate decisions under pressure.
  • Must communicate with individuals of various cultural and social backgrounds.
  • Able to establish and maintain harmonious work relationships with co-employees and other agencies.
  • Must know how to use computers and typewriter keyboards.

Education and Qualifications

  • Must be a high school graduate or equivalent.
  • Possess at least one year of experience in telephone switchboard operation and any other communications equipment.

Category: Customer Service Job Descriptions

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