Credit Collection Officer Job Profile and Description
A credit collection officer follows up customers with outstanding payments; identify problematic mails, phone and fax to guarantee prompt collection of cash. He has to perform regular operational and admin duties of dept that includes daily processing of the accounts and reporting. They are to compile the statistics and the reports to be reviewed by the management, liaise with external dept and business managers on work matters. Other assigned jobs by supervisors or managers too are to be performed by them.
Duties and Responsibilities
- To review the general accounts collection and the unsecured, tax bills (supplemental) and determining the accounts that require initiation of investigative actions and collection.
- To determine the best methods to locate debtors.
- To determine and verify the debtors’ whereabouts, earnings, employment, assets, liabilities, and his/her paying ability.
- To perform skip tracing activity by contacting external agencies, County departments, and remaining sources.
- To interpret and explain bills to debtors and taxpayers.
- To explain legal obligations along with associated penalties for the non-payment of tax and owed debts.
- To investigate, evaluate, and analyze financial statements that are related to the debtor assets, income, and employment status.
- To complete financial forms along with information that has been received from credit reports, debtor, and other creditors.
- To use computerized programs for monitoring payment schedule for compliance.
- To determine when collection have not produced any effect and refer them to District Attorney to take suitable legal action.
- To gather information and proof for using in criminal and civil proceedings for obtaining liens and abstracts of the judgments.
Skills and Specifications
- He should be able to learn and apply government codes.
- He should be able to properly evaluate situations and present a suitable course of action.
- He should be tactful and firm.
- He should be able to adjust to workloads.
- He should be well verse with all financial terms.
Education and Qualifications
He should hold a degree in finance and accounts related subjects. Experience proves to be beneficial.
Category: Banking Job Descriptions