Help Desk Consultant Job Description

July 24, 2013 | By More

Help Desk Consultant Job Profile and Description

A help desk consultant is in charge of manning the counter where people come to with their queries and calls for help. This is the face of the company and the first level of cooperation which the company can extend to their clients and customers happens at the help desk. Therefore the job of the help desk consultant is extremely important. There are many facets to the job and the job profile is both interesting and challenging. The help desk consultant is required to answer the queries of clients, provide them with information and ensure that their passage to the authorities is smooth and hassle-free. These individuals form a link between the authorities and the customers. Therefore the job must be handled carefully.

Help Desk Consultant Duties and Responsibilities

The duties and responsibilities of a help desk consultant will involve:

Answering the queries and information needs of specific clients and other people who come to the office of the company. Through this, the help desk consultant participates in spreading information about the company and expanding its base.

Following up with customers and writing reports, keeping a log book of the visitors during the day are some of the other job duties of the help desk consultant, which allows him or her to maintain correct and accurate records.

Help Desk Consultant Skills and Specifications

The skills and specifications that are required of a help desk consultant include:

Since a help desk consultant has to deal with a number of people and answer their queries with a smiling face and all kinds of patience, the person should have excellent interpersonal communication skills.

The help desk consultant should be knowledgeable about the activities of the company so that he can answer all the queries in the correct manner and provide a smooth initial resolution to any problems which the client may be having.

Help Desk Consultant Education and Qualification

The education and qualification requirements for a help desk consultant are as follows:

A high school diploma or equivalent GED

Bachelor’s degree in any subject

Course certificates in consultancy.

Help Desk Consultant Salary

A help desk consultant is expected to earn around 20,000 USD per annum. This is dependent on the institution he is associated with, duties and scope of job. Generally the annual salary is expected to hover between 20,000 to 30,000 USD.

Category: Consultant Job Descriptions

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