Hospitality Job descriptions

Hospitality Job Profile and Description

Simply defined, hospitality is the generous act of providing kindness and care to those in need. Hospitality is also a term used to describe the relationship process between host and the guests. Thus the term is also used to refer to guest and/or visitor reception and entertainment. Front office attendants are individuals who attend to guests upon their arrival at the hotel. The attendants attend to the needs of the visitors and ensure their comfort.

Duties and Responsibilities

The front office attendant’s job duties and responsibilities include the following:

Receiving accommodation reservations from visitors
Taking the details of all arriving guests
Allocating rooms to all guests
Making travel arrangements for the guests
Providing information to guests about the procedures, policies and facilities of the hotel
Providing the guest with the necessary tourism information
Making reservations on behalf of the guests for live entertainment, cinema and even sight seeing tours
Handling all customer complaints and queries
Taking messages for the visitors
Issuing receipts to the guests
Calculating the guest bills
Making accommodation reservations for guests who may be relocating
Coordinating the delivery of room service as well as the cleaning of visitors’ laundry
Ensuring the safety and security of all guests
Preparing hotel correspondence