Hotel General Manager Job Description

October 13, 2009 | By More

Hotel General Manager Job Profile and  Description

The manager of a large hotel may have less contact with guests but spends most of his time meeting heads of department to coordinate and monitor the progress of business strategies. In medium hotels, the manager is involved in the day to day running of the hotel, including carrying out reception duties. Most hotel managers are self employed. Hence they set their own responsibilities.

Duties and Responsibilities

A Hotel General Manager job duties and responsibilities include the following:

  • Managing budgets and financial plans and controlling expenditure;
  • Maintaining statistical and financial records;
  • Setting and achieving sales and profit targets;
  • Recruiting, training and monitoring staff;
  • Planning work schedules for individuals and teams;
  • Meeting and greeting customers;
  • Dealing with customer complaints and comments;
  • Addressing problems and troubleshooting;
  • Ensuring events and conferences run smoothly;
  • Supervising maintenance, supplies, renovations and furnishings;
  • Dealing with contractors and suppliers;
  • Ensuring security is effective;
  • Carrying out inspections of property and services;
  • Ensuring compliance with licensing laws, health and safety and other statutory regulations.

Skills and specifications

Hotel General Manager skills required to be successful in this field of work are;

  • Friendly personality
  • Excellent interpersonal and communication skills
  • Organized
  • Able to work well under pressure
  • Works independently and as part of a team
  • Ability to accurately record information
  • Enjoys working with and helping people

Education and qualifications

Should have at least a bachelor’s degree in business, hotel, or hospitality management

Category: Hospitality Job Descriptions

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