IT Desktop Support Job Profile and Description
The job profile of an IT desktop support professional can be clearly gauged from the job position itself. It is the job of providing support for IT issues related to desktop and other corresponding devices. The primary aspects of IT that affect the functioning of desktops involve networking, backup, memory management, and such other issues.
The desktop support professional thus requires thorough idea of each of these areas and related aspects as well, and practical experience in dealing with such problems is also extremely necessary. The support technician or engineer must have ample exposure to these IT desktop support issues, and be able enough to come up with easy and effective solutions.
IT Desktop Support Duties and Responsibilities
The duties and responsibilities of an IT desktop support professional include:
- The primary duty is to identify the IT issues that concern desktop performance and provide support as and when required.
- Installation and/or upgradation of system software, troubleshooting, managing network and security issues, etc. are common desktop support duties required to be handled in large organizations and in most companies as well.
- IT desktop professionals mostly provide desktop support to clients of the respective firm or company, by telephonic means or by answering emails or through any other form of communication decided by the organization.
- It is the responsibility of IT desktop support officials to make clients and customers thoroughly understand the suggested methodologies and solutions, as they may not be physically present always. Ideally, it is expected of the support engineers to provide clear and complete demonstrations.
- An IT desktop support professional might be required to develop or help in devising IT support strategies that would be embedded in desktops and other related systems.
IT Desktop Support Skills and Specifications
- Thorough knowledge of IT, computers – hardware and software; awareness of current technical trends is required.
- A problem-solving approach and logical and analytical skills are required; critical thinking abilities and the idea to perceive varied and effective solution to desktop and related problems are important.
- Reasoning abilities, communication skills – both written and oral, and ability to understand and manage clients are also required.
IT Desktop Support Education and Qualification
The education and qualification requirements for an IT desktop support professional include:
- High school degree and diploma or certification in other equivalent courses, under registered educational institutes of the State.
- Graduation or Bachelor’s degree is compulsory in many companies and optional for many others.
- Formal training in handling desktop and managing related issues and problems. IT desktop support professional must undertake some authentic technical training course that would certify them and also teach – theoretically as well as practically – various aspects of IT desktop support.
IT Desktop Support Salary
The starting salary for an IT desktop support professional is approximately $55,000 per annum. Experience and expertise help individuals earn better opportunities at the job front and growth in career yields higher pay packages.
Category: IT Job Descriptions