KPO Job Description
KPO Job Description and Profile
KPO is knowledge outsourcing of intensive business processes, which require specialized domain proficiency. It involves high-level processes like research, valuation, investment researches, insurance and legal claim, patent filing etc. KPO professionals work for the companies, which receive the knowledge-based projects or work from various other companies. Viewing the overall performance of staff as well as planning a better training.
Duties and Responsibilities
- Monitoring random calls daily, for the reduction of number of mistakes or errors and checking out for better performance.
- Carrying out professional services, like legal services, business research, management consulting and financial analysis.
- Handling complex customer queries, complaints, issues and questions.
- Aiming for improved quality, escalating sales, efficiency, and high speed.
- Inspiring and motivating the staff, providing bonus, rewarding schemes, etc.
- Enabling enterprises to bring down the lead times of design-to-market and managing critical hardware efficiently.
- Coordinating with supervisors, team leaders, people in charge, and other individuals to collect information and to settle the required important complex issues.
- Making an examination of the performance statistically.
- Managing the daily tasks and work of the KPO.
- Keeping abreast the knowledge of developments in industry and their inner networking.
Skills and Specifications
- Excellent communication skills and good computer knowledge.
- Ability to adapt to perpetual changes in KPO sector.
- Must have patience and motivation.
- Clear understanding of technical skills.
- Knowledge regarding the current market setting.
Education and Qualifications
- High school diploma from an accredited institution.
- Bachelor’s degree in science, engineering, or commerce, or any related field from an accredited institution.
Diploma in Management from certified college.