Maintenance Customer Service Coordinator Job Description

September 21, 2010 | By More

Maintenance Customer Service Coordinator Job Profile and Description

The primary responsibility of a Maintenance Customer Service Coordinator is to bridge the gap between the organisation and its clients. An entrant of this job profile is thoroughly trained and familiarised with company policies and industry regulations before being inducted into the establishment. This position is of the utmost importance in any organisation for attaining customer feedback and reaction on products and services.

Duties and Responsibilities

  • Interacting with customers and attending to their queries and enquires.
  • Solving customer grievances and addressing other customer issues.
  • Attending telephonic calls of clients.
  • Forwarding all issues to the maintenance department.
  • Making a report of customer grievances, complaints and recommendations and reporting the same to the supervising manager.
  • Ensuring that the maintenance staff appropriately solves all customer grievances.
  • Working in tandem with the company policies and norms.
  • Effectively coordinating work processes with other internal departments of the organisation.
  • Attending industry and other product training activities.
  • Completing all tasks as delegated by the supervising authority.

Skills and Specifications

  • Should have excellent written and verbal communication skills.
  • Ability to interact effectively with customers.
  • Ability to efficiently coordinate work with other departments of the establishment.
  • Aptitude to effectively manage time and work in a team.

Education and Qualifications

  • High school degree, diploma or a GED equivalent qualification from an accredited institution.
  • Bachelor’s degree or an associate’s degree or diploma in customer relations or any other related field of study, with 2 – 3 years of experience in the related field.

Category: Maintenance Job Description

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