Receptionist Job Specification
A Receptionist, an individual who greets customers, visitors, or patients, attends them and deals with inquiries face to face or on the phone. A receptionist’s main responsibility is to monitor and communicate telephone, e-mail communications and to provide general clerical and administrative support to relevant department. The roles, responsibilities and duties of a receptionist vary from one organization to the other.
- Knowledge of clerical and administrative procedures.
- Knowledge of computers as well as necessary applicable software applications.
- Knowledge of principles and practices concerning customer service.
- Skillfulness in keyboard data entry functions with speed and greater accuracy.
- Excellent telephone etiquette and ability to operate switchboard.
- Proficiency in using Microsoft Word, Outlook, Excel and other fundamental data based applications.
- Ability to exhibit a calm friendly, courteous yet professional look as well as comportment, all times.
- Must possess good IT and interpersonal skills.
- Ability to receive calls and write down the telephone messages, raise invoices, book meetings, and order stationery.
- Should be able to maintain the visitor’s logbook entering their going out and coming timings.
- Excellent time management and prioritization skills with multitasking ability.
- Ability to handle the duties to be executed by the office manager or office administrator in their absence.
- Ability to understand written sentences as well as paragraphs in writing works related documents
- Ability to operate photocopier, fax machine, and scanner.
- Ability to work in flexible working hours.
- Good anger and stress management ability.
- Ability to understand, carry out and convey multiple written and verbal instructions.