Spa Receptionist Job Description

October 13, 2009 | By More

Spa Receptionist Job Profile and Description

A spa receptionist is an individual in charge of welcoming clients and guests into a spa, responding to all enquiries while observing set standards. A spa receptionist should have knowledge of the services and treatments offered at the establishment including any offers and promotions that may be on at a particular time. Spa receptionist duties also include prioritizing workloads, ensuring all operational procedures and ensuring that standards of appearance codes of conduct are adhered to and implemented to the latter.

Duties and Responsibilities

  • Ensuring a warm friendly welcome to clientele at all times.
  • Coordinating guests’ consultation records with the therapists’
  • Ensuring that all relevant spa staff receive a print outs of their daily schedules
  • Adhering to agreed reporting system on a timely basis
  • In charge of all billing procedures and the correct reconciliation of funds at the reception desk and at the close of every shift as well as at the end of the day’s work
  • Completing daily opening procedures and checking lists per relevant area
  • Scheduling reservations for guests and monitoring availability of treatment and staff to ensure punctual service as per the relevant skills of therapists
  • Organizing schedules to fully utilize time and profitability while ensuring that clients’ needs are of prioritized
  • Assisting with administrative duties such as receiving purchasing and inventory reporting

Skills and Specifications

  • Excellent oral & written language skills
  • Customer focus
  • Computer literacy and attention to detail
  • Telephone system operations
  • Professional & courteous

Education and Qualifications

  • Receptionist course
  • Course in sales and/or customer service
  • Certificate in secretarial studies an advantage

Category: Hospitality Job Descriptions

Comments are closed.