Technical Support Engineer Job Profile and Description
A technical support engineer is an individual who performs the task of executing the primary technicalities that form part of client requests to the firm for providing system solution or technical support. The technical support engineer must be thoroughly aware of the concepts as well as the terminologies and jargons that frame the technical support system that is to be used for an individual client or a firm. The support engineer may have to gather customer reviews as well, and hence it would be part of his/her job to monitor them into providing the best services
Technical Support Engineer Duties and Responsibilities
A technical support engineer needs to perform the following duties and responsibilities:
The basic duty of a technical support engineer is to meet client requirements and providing the best technical support required, for any form of needs – be it technical or non-technical. It is the engineer’s responsibility to understand the primary requirements and plan the support system likewise.
A technical support engineer must have access to the recent trends in the various technology fields and provide the latest developed system and such technical support.
Proper communication with customers is an important goal to be achieved by technical support engineers, for which it is important for them to tackle field-work and corresponding job aspects.
Documentation and their proper maintenance as well as effective management is included as part of the technical support engineer’s job responsibility.
Technical support engineers are expected to conduct survey and research work on a regular basis, such that the most recent and effective developments can be implemented for technical support at the client end.
Technical Support Engineer Skills and Specification
A technical support engineer needs to possess the following skills and specifications:
Thorough knowledge of technical skills and understanding of related concepts
Practical performing abilities
Interpersonal skills; verbal as well as non-verbal skills; writing abilities
Reasoning skills and logical as well as analytical abilities
Technical Support Engineer Education and Qualification
The educational qualifications required for a technical support engineer are:
Bachelor’s or undergraduate degree in engineering or technical field, or related areas of study
Diploma or associate’s degree of 3-4 years course form State registered bodies will also be accepted from applicants.
Training under actual field conditions and experience of solving technical issues can be of great help to candidates
On-the-job experience and licensure acquired as technical support engineer
Technical Support Engineer Salary
A technical support engineer may earn an annual salary of $52,000 – $80,000, on an average, with better qualified and/or experienced engineers earning the higher range salaries.
Category: Engineering Job Descriptions