Waiter Job Description
Waiter Job Profile and Description:
A waiter is responsible for serving guests and taking their orders in a restaurant or hotel. They form an important part of a restaurant as they are the first persons to interact with customers and thus need to create a good impression on them. Besides taking orders, a waiter also reads out the house specials and may guide a customer on what to choose to eat.
Duties and Responsibilities
- The main duty of a waiter is to take orders and serve food and beverages to customers
- They welcome the customers and escort them to the table
- They take down the customer’s order and then enter that in the computer which helps in billing later
- They pass on the order to the chefs in the kitchen and make sure that the food reaches the right table
- They also recommend the wine and other drinks to the customers
- They suggest names of dishes to the customers and helps them decide which dishes may be combined
- They garnish the items and need to check if the food has been presented well before serving it
- Before and after every meal, they prepare the table, put new linen, set up flowers and cutlery
- They take feedback from the customers about the food and check if the latter needs anything
- They bring the bill to the customers
Skills and Specifications
- A waiter must have good manners and excellent communication skills
- He must have the basic knowledge about the food so that, if required, he can help the customer choose what to eat
- He should be organised and be able to work well under pressure
- He must coordinate among the different operations of the restaurant
Education and Qualifications
Even a high school graduate can become a waiter. But high-end restaurants prefer graduates or those with a hotel management degree.