Airline Customer Service Job Description

October 13, 2009 | By More

Airline Customer Service Job Description/Profile

An airline customer service agent is mainly responsible for checking in customers at the airport and guiding them through the ticketing and reservations process. Since customer service agents make the first contact with the customers, at the airport they must portray the airline in good light by making sure they offer services with a smile to the customers in order to prepare the customers psychologically for a more pleasurable experience ahead.

Duties and Responsibilities

  • Greeting and assisting customers in a prompt, friendly and courteous manner
  • Providing check-in assistance in terms of ticketing  and reservations
  • Should the need to arise, she/he is required to help the passenger in rebooking of itineraries and boarding passes for passengers
  • Escorting passengers to the aircraft
  • Providing accurate information about the flight’s arrival and departure times to the clients
  • In the case of a special need by passengers, the customer service agent should promptly assist with all the checking in procedures
  • Communicate effectively with both the personnel concerned as well as the passengers to express the status of the aircraft

Skills and Specifications

  • Excellent communication skills
  • Ability to speak multiple languages is an added advantage
  • Outgoing and bubbly personality
  • Should be computer literate
  • Should possess great interpersonal skills
  • Excellent customer service skills
  • Have great energy levels since the job demands that you stay on your feet quite frequently

Educational Qualification

  • High School Diploma/GDE level of education

College education is essential, preferably with a  bias in customer service

Category: Hospitality Job Descriptions

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