Personal banker Job Description
Job Profile and Description:
Nowadays, large banks offer a service called the “personal banker.” A personal banker does not have a fixed designation: he can be a teller, loan officer, also a branch manager whose job is to provide personal and customised service to a select list of clients and help them with their specific banking needs.
Duties and Responsibilities
- A personal banker advises a client regarding his investment options
- They follow the market and the changes in policies and accordingly help the client generate more money
- They need to know details about loans and mortgage options and then offers this to the customer, helping him to make informed choices
- He needs to know technical details like the current interest rates and projected trends and how to fast track the customer’s application
- A personal banker has to be highly knowledgeable about all the different products and services the bank offers
Skills and Specifications
- A personal banker needs to have money market rates at the tip of his fingers
- He needs to answer all queries of the customer and advise or guide him to make the correct decisions
- He must remain professional and calm even in high-pressure situations
- He needs to have good math skills and be quick with his calculations
- Good communication and networking skills are also important as he has to interact with a number of high-profile customers
- He must be honest and be careful about customer confidentiality
- He must be well-groomed and polite
Education and Qualifications
There are no specific requirements for this job, but one needs to have bachelor’s degree in commerce preferably with a background in economics, finance, accounting etc to be in this field. As work nowadays is computerised, a personal banker must be adept in technical matters of data entry and updating the database.